Comcrap woes

Anyone else out there have any problems with Comcast high-speed internet having turtle-speed slowness? What about highly incompetent and uncaring customer service? How about service technicians that don't show, don't call, don't care, and don't know anything? What we need is a little competition -- some other options. Any suggestions for a decent service where I can still use YouTube and download and upload at decent speed?

Our Comcast woes are not over, and apparently we aren't the only ones who are affected. It seems to be a problem with Comcrap over-selling and not being able to supply the increasing demands, but they keep on selling anyway and that is bogging everything down, down, down. Do they care? Hardly. The first service appointment was canceled without our knowledge and we only found out by my husband calling on Monday to complain that the cable television was now affected. They said it was an area problem and that they automatically cancel residential service appointments when there is a need for techs to be elsewhere for "maintenance". They rescheduled someone to come out yesterday between 8 and noon. I waited, and waited and then as noon approached I decided I better call and find out what's up. Well, the dude who had our work order was "tied up" with a big problem in a neighboring town and couldn't make it, so the woman on the phone said they were sending someone else! Who shows up but a kid of maybe 22 at most who said he is new at this tech stuff. Great. He changed EVERYTHING that could be changed. He changed cables inside and out, cable connectors, and he tested our machine to see that yes, it is a fast computer, and yes we have it all set up correctly. We had tested our modem at our son's place and it was fine, but he didn't believe us so hooked up one of Comcast's modems and still the same snail-slow sluggishness. He finally did a test at the box and found that we have a 40% packet loss....at the outside box two doors down from us. He decides he can do no more, has me sign a sheet that he was there and leaves us with everything the same as it was. Only the cable television was a bit worse last night (it as perfect today...but not the internet).

So, hubby calls Comcrap from work today around 8 a.m. and talks to this woman on the phone who tries to tell him to check our modem, etc...and he stopped her and said "WAIT...I have a pink sheet here that says it is NOT our problem, the problem is outside our house"...and the woman started to argue, and he would not let her. He demanded another service guy come out. So, she scheduled one for tonight between 4-7. At 6:30 he still was not here so we called back to find out and sure enough, we were not on the schedule because she said that they accidentally scheduled the call for someone else! WTF??

So, now we have an appointment for Friday between 4 - 6. Anyone want to take bets of when or if they are going to show up and if we will get this problem resolved within the next few days?